YOUTech Limited Warranty Statement

Complete information regarding YOUTech’s warranties is listed below:

  • Duration of Warranty
  • Free Technical Support
  • Warranty Claim Procedures and Requirements
  • DISCLAIMERS

YOUTech warrants to the end-user customer that its products are free from any kind of defects in terms of material, physical conditions set forth herein. Subject to the conditions and limitations set forth below, YOUTech will, at its option, replace its products that prove defective by reason of improper workmanship or materials or factory defect. Replacement products will be provided by YOUTech on an exchange basis. All replacement products have been tested to ensure that they are functionally equivalent to new products.

Proof of purchase must be provided which shows the original date and place of purchase, as well as the product description and price.

This limited warranty does not cover any damage to the product resulting from :

  • improper installation
  • accident
  • abuse
  • misuse
  • natural disaster
  • insufficient or excessive electrical supply
  • abnormal mechanical or environmental conditions
  • any unauthorized disassembly, repair or modification

This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function.

 

This limited warranty covers only replacement for defective YOUTech products, as provided above. YOUTech is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to or corruption of content or data or any costs associated with determining the source of system problems or removing, servicing or installing YOUTech products. This warranty excludes third party software, connected equipment or stored data. YOUTech is therefore not liable for any actual or consequential losses or damage attributable to third-party software, connected equipment or stored data. In the event of a claim, YOUTech’s sole and maximum obligation shall be to replace the hardware at YOUTech’s sole discretion.

 

Warranty Duration

One-Year Warranty:

The following products are covered by this warranty for a period of one year from the date of purchase by the original end-user customer.

Product

Warranty Duration

YOUTech Gold Cipher

YOUTech  Platinum Cipher

YOUTech  Titanium Cipher

1 Year

1 Year

1 Year

Technical Support

If you experience difficulty during the installation or use of a product, you may contact us :

Phone

+604-297 4507

Website

 https://www.youtech.com.my

Email

tech.support@youtech.com.my

Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized YOUTech dealer or distributor from which you purchased the product.

You must include product identification information as :

  • Serial number.
  • Detailed description of the problem.
  • Proof of purchase.

All returned products, if replaced will become YOUTech’s property upon receipt. To the extent permitted by applicable laws, products not imported or sold through authorized YOUTech dealers or distributors are not covered by this warranty, and YOUTech may elect to replace your product for a fee. This is to ensure certification of quality. Please contact the dealer from which you have purchased such products for available warranty.

 

Disclaimers

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR YOUTECH PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO YOUTECH PRODUCTS AND YOUTECH EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

 

YOUTECH PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. YOUTECH SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT.

 

YOUTECH’S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPLACEMENT. REPLACEMENT ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUTECH SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A YOUTECH PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE YOUTECH PRODUCT, EVEN IF YOUTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.